At Esed (the company that develops WWatcher) we are committed to the fundamental right to the protection of your personal data, and this Privacy Policy is intended to inform you about how we process your data and about the rights granted to you by law. For the purposes of this Policy, data protection law means any rule governing how we must process your personal data and, in particular: Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, the General Data Protection Regulation (“GDPR”); Spanish Organic Law 3/2018 of 5 December on Personal Data Protection and the guarantee of digital rights (“LOPDGDD”); and Spanish Law 34/2002 of 11 July on information society services and electronic commerce (“LSSI-CE”).
This Privacy Policy governs the processing of personal data carried out through the website wwatcher.com and the application app.wwatcher.com (hereinafter jointly referred to as the “website” or the “platform”). The data subjects are users of the website and platform, including customers, potential customers and registered users who use or are interested in our services.
SERVEIS INTEGRALS ESED, S.L. is the controller of your personal data.
SERVEIS INTEGRALS ESED, S.L. (hereinafter “Esed”) is a company with registered office at Av. Ernest Lluch 32 TCM2 - 08302 Mataró (Barcelona), tax identification number B65440729. You may contact us by email at esed@esedsl.com or by sending a written communication to the postal address indicated.
We collect information about you when you contact us through the forms available on our website. When you contact us through these channels, we process your identification and contact details (first name, surname, telephone number or email address), as well as any other information you voluntarily enter in the spaces provided.
All fields marked with an asterisk (*) on the forms are mandatory; omitting any of them may make it impossible for us to provide the requested services. You must provide truthful information. Impersonation and the use of aliases or anonymous names are prohibited.
To ensure that the information provided remains up to date and error-free, you must inform Esed as soon as possible of any changes to your personal data.
By clicking the “Sign up”, “Enviar tu duda” or “Hablar con un técnico” button included in those forms, you also declare that the information and data provided are accurate and truthful.
When you browse the website, various cookies and similar tracking technologies may be installed on your device, through which we may process online identifiers, your IP address, device and browser data, and information about your browsing, preferences and interactions with the website, as explained in our Cookie Policy.
Likewise, when you contact us through the email address provided for privacy matters, we may indirectly obtain certain data associated with that communication, such as your name or email address and any other information arising from handling your enquiry.
The data we process are those you have freely provided while using the website, including data collected through cookies and similar tracking technologies after acceptance through the cookie banner.
If you provide us with personal data relating to third parties, for example by completing a free-text field on our forms, you guarantee that you have informed them of this Privacy Policy and obtained their authorisation to provide us with their data. You also guarantee that the data supplied are accurate and up to date and accept responsibility for any direct or indirect loss or damage caused by failure to comply with this obligation.
We process your personal data for the following purposes and according to the following legal bases:
Respond to requests for information about our services and manage demonstration (demo) requests submitted through the form provided.
Manage user registration and login to the WWatcher application, enabling the creation and administration of user accounts, access authentication and the provision of the platform’s associated features and services.
Allow users to exercise their rights recognised under data protection law.
Keep you informed and offer you Esed services similar to those you have contracted, using your contact details for this purpose, provided that there is a prior contractual relationship and the requirements of Article 21 of the LSSI-CE are met. You may object to this processing at any time through the channels indicated in the section on Exercising your rights.
Monitor the security of our website, ensure its correct operation, and prevent, detect and investigate unauthorised access, fraudulent or abusive use, cyberattacks and any other incident that may compromise the integrity of the website or the confidentiality of information. For this purpose, we may process your IP address, device and browser data, and activity and access logs.
Send newsletters and commercial communications. This consent may be withdrawn at any time, without retroactive effect, through the channels indicated in the section on Exercising your rights.
All disclosures of personal data that we make are necessary to fulfil the stated purposes or are made to comply with a legal obligation.
Although such disclosures are not anticipated, we may disclose your personal data to public authorities, the justice administration and State law-enforcement bodies in compliance with our applicable legal obligations.
Any disclosure will be made taking all necessary legal safeguards into account.
In addition, Esed works with third-party service providers that may have access to your personal data and will process the data subject’s data in the name and on behalf of Esed in connection with providing services. Esed follows rigorous provider-selection procedures to comply with its data-protection obligations, including entering into the relevant data-processing agreement under Article 28 GDPR.
Whenever the disclosure of or access to personal data involves an international data transfer, Esed will adopt the measures and safeguards necessary to ensure that the transfer is carried out securely and in accordance with applicable law, such as entering into the European Commission’s Standard Contractual Clauses.
You may exercise the following rights:
Right of access to your personal data, to know which data are being processed and the processing operations carried out with them.
Right to rectification of inaccurate personal data.
Right to erasure of your personal data when any of the circumstances provided for in data-protection law apply.
Right to request restriction of the processing of your personal data where the accuracy, lawfulness or necessity of the processing is in doubt, in which case we may retain them for the establishment or defence of legal claims.
Right to object to automated decision-making, including profiling.
Right to object to the processing of your personal data where the legal basis that permits processing under section 4 above is legitimate interest.
Right to data portability where the legal basis that permits processing, among those set out in section 4 above, is a contractual relationship or your consent.
Right to withdraw the consent you have given us.
You may exercise your rights at any time and free of charge by:
Sending an email to esed@esedsl.com.
Sending a written request to Av. Ernest Lluch 32 TCM2 - 08302 Mataró (Barcelona), specifying the right you wish to exercise.
When you exercise your rights, and only if we have doubts about your identity, we may ask you for additional information to verify it.
If you believe your rights have not been duly addressed or that we have breached data-protection law in processing your personal data, you may lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).
We retain your personal data for as long as necessary to fulfil the purposes for which they were collected and, where applicable, for as long as the contractual, pre-contractual or other relationship justifying the processing remains in force. Once that relationship has ended or the relevant purpose has been fulfilled, the data will remain duly blocked for the periods necessary to address any legal, contractual or administrative liabilities arising from processing.
Data processed through cookies or similar tracking technologies will be retained for the period stated in our Cookie Policy.
Data processed on the basis of your consent will be retained until you exercise a right that entails erasure of your data or termination of processing.
Once blocked, your data will be inaccessible to us and will not be processed, except to make them available to public authorities, judges and courts or State law-enforcement bodies for the purpose of addressing potential liabilities arising from processing and establishing or defending legal claims.
To prevent unauthorised access, loss, alteration or unauthorised disclosure of personal data, we have adopted appropriate technical, physical and organisational measures and the management processes needed to safeguard and secure the information we collect from you, taking into account the state of the art, the nature of the data and the risks to which they are exposed, in accordance with Article 32 GDPR.
We make every effort to keep our Privacy Policy fully up to date. We reserve the right to amend this Policy to adapt it to legislative or case-law developments and to changes in our processing. If we make changes, they will be clearly and specifically identifiable and, where appropriate, will be communicated to you through the means used in our relationship with you (for example, by email or a notice on the website).
This Privacy Policy was reviewed and published on 14 September 2026.